Frequently Asked Questions (FAQ)

Frequently Asked Questions

Got questions, Boss? πŸ‘‘ We’ve got answers.

At Queen Boss Beauty Cartel, we create sweet, unique, and customizable crafts made with personality, creativity, and plenty of Queen Boss energy. Check out our most frequently asked questions before placing your order.

1. What does Queen Boss Beauty Cartel sell?

We specialize in handmade and customizable crafts, including custom resin domino sets, custom tumblers, snow globe tumblers, personalized cups, resin creations, and unique handmade gifts. Custom gifts for him and her.Β 

Our available products and collections may change as new creations are added, so be sure to check the website for what’s currently available.

2. Are your products handmade?

Yes! Our crafts are handmade, customized, or hand-finished depending on the item.

Because handmade items are created individually, slight variations in color, glitter placement, patterns, resin details, and other design elements may occur. These little differences are part of what makes your creation unique.

No two handmade pieces are guaranteed to be exactly alike.

3. Can I customize my order?

Absolutely! Customization is what we do.

Available options depend on the product and may include colors, glitter, names, wording, themes, images, and other design details.

Please read the individual product description carefully to see which customization options are available.

4. How long does it take to process my order?

Our usual processing time is 7 to 10 business days.

Because many of our products are handmade or customized, processing time may vary depending on the item, design, level of customization, current order volume, and materials needed.

Business days do not include weekends or holidays.

Please remember that processing time is separate from shipping time. Processing time is the time we need to create, customize, finish, inspect, and prepare your order before it ships.

If a product requires a different processing time, that information will be listed in the product description.

We recommend ordering early if you're purchasing for a birthday, holiday, game night, gift, or other special occasion.

5. How long do custom resin domino sets take?

Our custom resin domino sets usually require 7 to 10 business days for processing.

Each set is handmade and requires time for pouring, curing, finishing, quality checking, and packaging. More detailed or highly customized designs may require additional processing time.

Shipping time is not included in the 7 to 10 business day processing period.

If your domino set has a different estimated turnaround time, it will be noted in the product description.

6. Can I change my custom order after placing it?

Contact us as soon as possible if you need to request a change.

Because custom items may go into production shortly after an order is received, changes are not guaranteed once production has started.

Please double-check all names, spelling, colors, personalization, and other custom details before submitting your order.

7. What happens if I enter the wrong personalization?

Please review your personalization carefully before placing your order.

Queen Boss Beauty Cartel is not responsible for errors submitted by the customer, including misspelled names, incorrect dates, incorrect wording, or other personalization mistakes.

If you notice an error after ordering, contact us immediately at support@queenbosscartel.com. We will do our best to help if production has not already started.

8. Do you accept returns or exchanges?

Due to the handmade and customized nature of many of our products, all sales are final unless otherwise stated in our Return Policy.

Customized and personalized products cannot be returned or exchanged because of a change of mind or incorrect personalization submitted by the customer.

Please review product descriptions, customization details, and your order carefully before purchasing.

9. What should I do if my order arrives damaged?

If your order arrives damaged, please take clear photographs of:

  • The damaged item

  • The shipping box or mailer

  • The shipping label

  • Any damaged packaging materials

Please keep the item and all original packaging while the issue is being reviewed.

Contact us as soon as possible at support@queenbosscartel.com with your order number and clear photos of the damage.

Depending on the shipping service and circumstances, additional information or a carrier claim may be required.

10. What shipping carrier do you use?

We primarily ship orders using USPS, although another carrier may be used when appropriate.

Shipping time begins after your order has finished processing.

Carrier delivery estimates are separate from our processing times and may be affected by weather, holidays, carrier delays, or other circumstances outside of our control.

11. What if my tracking says β€œDelivered,” but I don't have my package?

First, check around your delivery area, mailbox, porch, parcel locker, household members, and neighbors.

If you still cannot locate your package, contact the shipping carrier using your tracking information.

Queen Boss Beauty Cartel is not responsible for packages that are lost or stolen after the carrier has confirmed delivery to the shipping address provided with the order.

12. What happens if I enter the wrong shipping address?

Please double-check your shipping address before completing checkout.

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, contact us immediately at support@queenbosscartel.com. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Additional shipping charges may apply if an order must be shipped again because an incorrect or incomplete address was provided.

13. Do you ship internationally?

Currently, Queen Boss Beauty Cartel ships within the United States only.

If our shipping options expand in the future, we’ll update the website with the new information.

14. Will my handmade item look exactly like the picture?

Your item will be created to match the selected design or customization as closely as possible, but handmade creations can have slight variations.

Colors may also appear slightly different depending on lighting, photography, screens, monitors, and device settings.

These normal handmade variations do not mean your item is defective.

15. How should I care for my custom tumbler or personalized cup?

Care instructions may vary depending on the product, so always follow any instructions included with your order or listed on the product page.

Unless specifically stated otherwise, we recommend gently hand-washing customized drinkware and avoiding harsh scrubbing or prolonged soaking to help protect decorative finishes.

16. Can I request something I don't see on the website?

Absolutely! You can always reach out and ask.

We love bringing creative ideas to life. Custom requests depend on available materials, design requirements, production time, and whether the project fits what Queen Boss Beauty Cartel currently offers.

Submitting a custom request does not guarantee that we can accept the project, but we’re always happy to hear your idea.

17. How can I contact Queen Boss Beauty Cartel?

Still need help? We got you, Boss. πŸ‘‘

Email our customer support team at support@queenbosscartel.com.

If you're contacting us about an existing order, please include your order number so we can help you faster. You can also go to the contact section on the website, we do not reply by phone we will only email so check your spam. Usually within 24 to 48 business hours.Β 

Sweet. Unique. Customizable.

Every Queen Boss creation is made to bring a little more personality to your everyday life, whether you're shopping for yourself or looking for a handmade gift that hits different.

CRAFTED TO SLAY. BUILT TO BOSS.
Made for Queens and Kings.
Crafts for him, her & every boss in between. πŸ‘‘