Refund policy

Return Policy

At Queen Boss Beauty Cartel, we are committed to providing you with high-quality products and service. Please review our return policy below:

  1. All Sales Are Final:
  • We do not accept returns for any reason. All sales are considered final.
  1. Damaged Items:
  • In the event that you receive damaged items, we encourage you to take the following steps:
    • File a USPS Claim: All Priority packages are insured by USPS. If your package is damaged during transit, please reach out to USPS to file a claim at [usps.com]. USPS will guide you through the claim process to seek reimbursement.
    • Document the Damage: It is advisable to document any visible damage to the packaging and its contents with photographs before filing the claim.
  1. Postal Service Responsibility:
  • Queen Boss Beauty Cartel is not responsible for any damage caused by the postal service during the shipping process.
  • We take care to package items securely to minimize the risk of damage, but once the package is in the custody of the postal service, it is their responsibility to handle it safely.
  1. Timely Resolution:
  • We understand that receiving damaged items can be disappointing, and we will assist you as much as possible in the claims process.
  • Please be aware that the resolution of USPS claims may take some time, and we appreciate your patience during this process.

At Queen Boss Beauty Cartel, we value your satisfaction and aim to provide a positive shopping experience. Our policy of no returns is in place to maintain the quality and hygiene of our products. We appreciate your understanding and support.

If you have any questions or concerns about our return policy or the claims process, please contact our customer support team at [qbbeautycartel@gmail.com]. Please allow 72 business hours for response. Thank you for choosing Queen Boss Beauty Cartel for your beauty needs!

Allergic Reaction Policy

At Queen Boss Beauty Cartel, your health and safety are our top priorities. Please take note of our policy regarding allergic reactions to our products:

  1. Product Ingredients Disclosure:
  • We provide detailed information about the ingredients used in our products on our website. It is the responsibility of the customer to review and confirm the ingredients to ensure they are not allergic to any of them.
  1. All Sales Are Final:
  • We do not offer refunds or exchanges for products that cause allergic reactions, irritations, or adverse skin conditions.
  1. Patch Testing:
  • We strongly recommend conducting a patch test before using any new skincare or cosmetic product. Apply a small amount to a discreet area of your skin and monitor for any adverse reactions for at least 24 hours. If you experience any discomfort or irritation, discontinue use immediately.
  1. Allergen Disclaimer:
  • Our products may contain allergens, such as nuts, latex, or specific plant extracts. Please check product labels and descriptions for allergen information.
  1. Consultation with a Healthcare Professional:
  • If you experience an allergic reaction or adverse effects after using our products, we recommend seeking immediate medical attention. Consult a healthcare professional for guidance and treatment.
  1. Customer Responsibility:
  • Customers are responsible for using our products responsibly and in accordance with the provided instructions and guidelines.
  • By purchasing our products, customers acknowledge their understanding of and agreement to this Allergic Reaction Policy.

Our lip products may contain these ingredients: Coconut Oil, Vitamin E Oil, Mineral Oil, Jojoba Oil, Grapeseed Oil, Castor Oil, Glycerine, Versagel, Flavorings, Citric Acid,  and Sucralose. While these ingredients are commonly used in lip care products and are generally safe for most individuals, it's important to note that some people may have allergies or sensitivities to them. If you have a known allergy to any of these ingredients, we strongly recommend that you do a patch test or consult with a medical professional before using our lip products.

We appreciate your understanding of our policy regarding allergic reactions. Our aim is to provide you with high-quality products while ensuring your safety.  Thank you for choosing Queen Boss Beauty Cartel for your beauty needs.